Frequently Asked Questions

Kitchen FAQs

I don’t know where to start!

Planning a kitchen — especially when combining High Street carcasses with custom plywood fronts — can feel overwhelming. Our Premium Design Service might help. You’ll work with Dan, our designer, from the initial concept to final layout. He’ll help plan your kitchen and let you know exactly what to order from your supplier.

What are your lead times?

Design drawings are typically sent within 5 working days, and we'll then arrange a design review. If you are quick to respond, the order can be moved onto production quickly. If you need time to decide options (some clients need several design meetings), this can take longer. Once drawings are signed off, production and delivery typically takes up to 6 weeks, though this can extend to 8–12 weeks during busy periods.

Will the kitchen cabinet doors come with pre-drilled holes for the hinges?

Yes. All our kitchen doors come with pre-drilled hinge holes, ready for you to attach your hinges. These can be positioned to suit your chosen carcass drillings.

Are hinges included in the quoted price?

No. Hinges are typically supplied by your kitchen cabinet provider (e.g. IKEA, Howdens, or another supplier).

Does your price include handles?

Yes. We offer a range of inset-handle options, which you can choose during the design stage. Dan will guide you through the choices and help you find the right style for your project.

Will High Street kitchen providers supply their carcasses without fronts?

Yes. Most providers, such as IKEA or Howdens, allow you to purchase carcasses without fronts, which makes it easy to fit Made in Ply doors and drawers.

I don’t need a design service. Can I proceed without drawings?

No. We always provide drawings for custom kitchen orders. These ensure accuracy, prevent costly mistakes, and give you a chance to visualise the kitchen in 3D before production. For some clients, this process includes several online meetings with Dan; for others, it’s a quick approval by email. Either way, we’ll only start production once drawings are signed off.

How do I balance the lead times between IKEA/Howdens and your delivery of fronts?

We recommend placing your initial order (with deposit) with us first, so you can finalise your design with Dan. Once confirmed, place your order with your chosen supplier for the carcasses. We’ll then begin production and aim to deliver your fronts as soon as possible. You might need to store items temporarily — synchronising deliveries between different suppliers can be tricky.

Can you recommend tradespeople for kitchen installation?

As we deliver nationwide, we’re unable to recommend local installers or tradespeople. However, most experienced kitchen fitters will have no problem installing our doors and drawer fronts.

Is there a showroom where we can view examples?

We don’t currently have a showroom, but you can view examples of previous projects here and explore our work on Instagram. We also offer sample packs so you can see and feel the materials before ordering. Order samples here →

What do you do besides kitchens?

We also design and manufacture customisable plywood furniture for home and office.

FAQs below relate to furniture queries.

How does your furniture work?

We design the product; you customise to your size and colour.

Our online store and 3d configurator allows you to tweak our full range of products. You'll see the price change along with your spec, and you can then follow through to checkout or click 'request a quote' if you're not yet ready to order.

Once we receive the order we move to the design stage in which we'll prepare drawings, so you can give a final approval ahead of production. This process allows you to make any necessary adjustments and ensures we build your product(s) exactly as required.

Product Finishes

Measuring / Product Sizing

Customising Products

Pricing

Delivery & Assembly

Returns & Refunds