Frequently Asked Questions
What do you do?
We design and manufacture customisable plywood furniture for home and office.
How it works
We design the product; you customise to your size and colour.
Our online store and 3d configurator allows you to tweak our full range of products. You'll see the price change along with your spec, and you can then follow through to checkout or click 'request a quote' if you're not yet ready to order.
Once we receive the order we move to the design stage in which we'll prepare drawings, so you can give a final approval ahead of production. This process allows you to make any necessary adjustments and ensures we build your product(s) exactly as required.
If you're unsure of how to use the configurator, simply get in touch with a sketch and your dimensions, and we will provide a quote via email.
Can I see examples of your products?
Our customer examples page is a great resource on which you can view past orders and get inspiration for your own custom plywood project.
You can also look at our gallery for real-life photos of past orders.
If you would like to see a sample of our plywood, you can order from our samples page. This will give you a chance to check the quality, and the cost of the sample is then deducted from your order fee. You can click here to order plywood samples. To ensure we can get samples out quickly, we provide samples in white laminated plywood, then send a colour swatch of your chosen Formica colour to pair with it.
Rest assured, although our samples come in white, your order can be made in any Formica colour and you can order the free colour swatches here.
We do understand it can be daunting ordering from an online store and we are working hard to relieve some of that angst. We certainly strive to achieve high quality and workmanship, and you are welcome to read our feedback pages for some assurance.
Where are your products made?
We are proudly British. All of our design and manufacturing happens in the south of the UK using cutting edge CNC technology and finished by our skilled team by hand, ensuring furniture is built accurately and to the highest quality.
Do you provide drawings of the order?
Yes. It is important we ensure the design is correct prior to production, so after you have placed your order, we will email drawings for you to approve. This is your chance to check your design and measurements again, and tweak if necessary.
Can I make changes to the design?
We base our prices on the measurements you provide, so it’s best to get the design as accurate as possible at the order stage. However, you will get a chance to approve the drawings prior to production, so we can make reasonable* changes here if required.
*Extra charges may apply if the furniture dimensions alter dramatically, or there are significant design changes.
Once you have approved the drawings and the order sent to production, we are no longer able to make changes. Please check your measurements thoroughly. (And then once more . . .)
How long will my order take?
Please refer to the information on each product page.
Please note, the turnaround time is from approval of drawings and NOT the order date.
Can you build bespoke products?
Whilst we'd love to offer a bespoke service, we are too busy with our current designs to take this on. Our business model is to manufacture our designs to the clients specification.
If you can’t quite customise our standard product(s) to your exact requirements, then please contact us and we will try to help.
What finish do you use on the products?
We use a combination of oils on our natural products as it gives a lovely finish and retains the original colour of the wood. Read more here.
Can I have any colour?
Yes. Although our samples come in white, your order can be made in any Formica or Forbo colour and you can order the free colour swatches here.
To avoid overwhelm, we show only the most popular colours on our website. You can actually order even more swatches on the Formica site, and for a small fee we can build your furniture in any chosen colour.
If you do not see the laminate you’re after in the colour option of the configurator, select ‘other’ and write your product code in the description. Additional charges apply for using laminates outside of our standard range.
Can you laminate the edges?
We use high-quality plywood which does not require edging. (Read about our plywood here.) A lot of furniture is made using cheap board which needs hiding, however we want to show off the natural element of this beautiful material. We believe this is what makes our products stand out on the market, and clients often comment on the high workmanship of our furniture.
Can you laminate on only one side?
Unfortunately, no. To prevent risk of warping, laminate must be applied on both sides.
However, we can use different colours on each side and will often use a balancer on undersides.
Can I order a sample?
Yes. Please click here to order plywood samples. To ensure we can get samples out quickly, we provide samples in white laminated plywood, then send a colour swatch of your chosen Formica or Forbo colour to pair with it. The cost of the plywood sample will be deducted from your order.
Rest assured, although our samples come in white, your order can be made in any Formica or Forbo colour and you can order the free colour swatches here.
Does the wood splinter?
No, plywood is very strong and the edges are sanded smooth. We also chamfer all edges.
How do I care for my furniture?
What are the WHEELS made from?
Wheels are rubber coated.
Measuring / Product Sizing
How do I measure the DESK height?
The total desktop height is the leg length, plus the thickness of the plywood as chosen under ‘style’ (18mm, 24mm or 36mm). We also add 5mm feet to any plywood leg/support.
How do I measure the MONITOR STAND?
The length and width measurements are external, and the height measurement is internal.
DRAWER box measurements
The width measurement for the Custom Plywood Drawer Boxes with Blum soft close and push to open runners is the width of the internal gap.
What is the biggest DESK or SHELF you can build?
Our high-grade plywood sheets dictate the maximum size we can build before we need a join. Our sheets are 2.4 x 1.2m OR 3 x 1.5m.
How thick are the doors on SLIDING DOORS?
Smaller units 12mm, larger units 18mm.
What is best DESK solution for a wobbly floor?
Our Custom Plywood Desks with Round Legs have 15 mm adjustment
The Custom Plywood Desk with Plywood Legs has feet adjustable by 5-10 mm
The Custom Plywood Desk with Height Adjustable Legs can go from 710 - 920 mm, and set to any position within this range
How much will my product weigh?
Depending on the size of your product and the thickness of the plywood chosen, you can calculate the weight using these values:
18mm thick - 12kg per square metre
24mm thick - 16kg per square metre
36mm thick - 24kg per square metre
How deep does the mattress sit in the BED?
We can control how much the mattress sinks into the frame by 1) the height of the frame 2) the position of the slatted base inside the frame.
Once you place the order we provide detailed drawings, which will allow you to get this detail exactly right.
Can I add cable holes to any panel?
Yes, we can put holes anywhere. Just add your requirements in the notes section.
Can you provide cable hole inserts?
Yes, simply add the request to the notes section of your order.
Can I combine products?
Yes, simply add the products to your cart and make a note in the notes section. Remember, you will receive drawings of your order before it is sent to production, so you’ll have chance to check the design over once you’ve ordered.
Can I have legs rather than solid sides on the L SHAPE DESK?
Yes, the supports can be all legs rather than solid sides. The positioning of the legs depends on the size of your desk and how you envisage it looking. Sending a simple sketch with your design idea and measurements enables us to get an idea of what you’re after and provide a quote.
Can the plywood SHELVES be made as floating shelves?
Unfortunately we do not currently offer floating shelves, however our plain shelves are solid core plywood so you are welcome to source your own floating shelve bracket and we can drill the holes for you.
Can you cut curves?
Yes, one of the advantages of using plywood is we don’t need to edge the material which means we can cut any shape.
Can you build from a cutting list?
If you have a list of panels, we can provide the CNC cutting file and produce that for you.Enquire herefor more details.
Can I combine MADE IN PLY products with IKEA?
If you’re on a budget, combining our custom plywood products with standard IKEA is a great way to reduce cost.
For example, people may use IKEA kitchen carcasses, and then have plywood door fronts. Or some clients have used IKEA desk stands, and have us build a custom desktop to fit.
How do I combine a CUSTOM PLYWOOD DESKTOP with an IKEA desk stand?
If you’re looking to combine a Made in Ply custom plywood desktop with an IKEA stand and do not yet have the IKEA stand, we can order the stand and pre-drill the holes in the correct position on the desktop. Let us know the legs you would like, along with your desk dimensions, and we will send you a quote. Once happy, we will order the legs and drill the holes as necessary, then deliver the entire product for you to assemble, or choose an assembly installation option.
To combine a desktop with an IKEA stand that you already own, set the frame to the size you want and then send us a simple drawing to show the size of the desktop and the position of the holes for us to cut from.
Alternatively, we can supply the top only and you can drill the holes yourself.
How do you price products?
Our online configurator enables you to see the price of your furniture, which changes depending on how you personalise the product.
We have developed a pricing strategy for all of our products based on a cost per square metre. Thus; prices increase with size. Our prices may vary from time to time due to supply and demand.
Prices on our stores may vary from bespoke orders.
For bespoke orders, please use the online product configurator to check your furniture is likely to be within budget, and then make an enquiry or book a call if you need to speak to a designer about more complicated orders.
Do you offer trade discounts?
Pleasemake an enquiryproviding more details on your requirements and we will look at this on a case-by-case basis.
Do you offer bulk discount?
Yes. The more you buy, the more you can save. Please use the request a quote feature on the cart page and we can apply a discount.
Alternatively you can make an enquiry providing more details on your requirements.
Delivery & Assembly
What are the lead times / turn-around times?
Turnaround times may vary during particularly busy periods, however, we generally deliver products within the following time frames:
1-2 week for stock items (legs, brackets, cable trays etc)
3-6 weeks for flat panels (desktops, shelves etc)
4-8 weeks for flat panels with parts (desk with legs, shelves with brackets etc)
5-10 weeks for 3d products (complete desks, storage etc)
6-12 weeks for multiple products / large orders
Please note the turnaround time is from approval of drawings and NOT the order date.
How does your delivery service work?
Once your order is ready, our delivery team will be in touch with your delivery date. Please ensure someone is available to receive the order as we cannot leave it unattended.
Alternatively, for smaller orders, we may use a standard courier and you will be notified with a tracking code when your order has been sent.
How are the products assembled on site?
Larger products are flat packed so they can be delivered and passed through doors etc. Smaller products are pre-assembled.
Our flat pack products have been designed to enable easy self-assembly, and we provide instructions. Please note, this often requires two people.
Alternatively, we can provide an assembly service for an additional cost.
Do you cut and fit your products onsite?
We optimise our business and designs to create furniture that fits within a space, rather than into a space. (We like a small shadow gap between our furniture and the wall, rather than our furniture being attached to the wall.)
If your design requires fitting to the wall (i.e. a kitchen worktop), many of our clients order our ply products and then will instruct a local fitter/builder to do the install. We have an assembly team we use to build our furniture, but cutting on site would need to be done by another professional.
Do I need to consider how to get the delivery into the building?
Yes. When ordering large items, please be aware of how the delivery might enter the building. If there is limited access, we might need to produce the furniture to enable assembly on site (for example, in two pieces). We cannot be held responsible should an order not fit into the building, so please consider this.
For large orders, please consider how you will receive this and ensure someone is available to help lift.
Where do you ship to?
Our products can be delivered to most places in the UK.
For more remote areas, please contact us prior to ordering.
This particularly applies to Scotland. If your order is in Edinburgh or Glasgow, our dispatch partners ask for an extension on the 5 day window usually in place, to give them time to get more orders in one batch. We work on efficiencies and obviously the more orders they have in one run, the better for the environment.
For Scottish postcodes further north (i.e. Aberdeen), we would need to use a standard courier but please do contact us first as many of these have weight restrictions.
Returns & Refunds
Do you offer refunds?
As we make our custom products to measure, we cannot offer refunds.
Once you place the order, our designer will be in touch with drawings for you to check, so you can be sure to have a final look and make any necessary alterations before we send the order to production.
What if the product is incorrect?
We guarantee that your furniture will be made as per the approved drawings. Of course, in the unlikely circumstance that your product is not made as per your specification we will refund or discuss amending the situation. It is essential that you check all measurements and details carefully.
And then check again.
And, yep, one more time . . ;)